The C.A.R.E (Compassion And Recovery-focussed Everytime) Hub works in partnership with carers, service users, volunteers, staff and external customer based organisations to develop the care we provide.
The Hub proactively seeks feedback to really make a difference to the quality of care provided and make changes that will continually improve people’s experiences of our services.
We have a strong track record of enabling service users and carers to access opportunities that support their recovery journeys. C.A.R.E – our new, innovative customer care and quality hub – will improve this by making sure that opportunities are available right across out Trust and that initiatives are joined-up.
C.A.R.E will provide more volunteering opportunities, develop peer mentors (such as the ones already working successfully in our Alcohol and Drugs services), work closely with our service user action team and develop approaches to gathering real-time feedback from service users and carers.
C.A.R.E will have our Trust values at heart and work closely with local Healthwatch organisations, commissioners and the Recovery Academy.