Contact Us

In the first instance you should visit your GP, who may refer you to one of our teams. Some services accept self-referral, or a referral from a friend or relative. Search for Services offered in your area and for more information on how to get referred.

You may be offered a primary care service, for example a health centre or clinic for counselling or treatment for an addiction. If you suffer from a more serious or long-term mental health problem, your GP will refer you to a secondary care service (Community Mental Health Teams).

Community Mental Health Teams are the main point of referral into more specialist services and they will assess your condition and offer support as well as treatment options. Depending on the type of service, treatment can be accessed through inpatient wards, home treatment teams, Community Mental Health Teams, Accident and Emergency at the local hospital via the liaison service, crisis team, drop-in centres and day centres.

If you are worried or anxious about your mental health or feeling as though you are in a mental health crisis and need urgent support and help, please don't hesitate to call our 24/7 helpline, the numbers are:

0800 953 0285 ​

FInd more information on Crisis Care here

In an emergency

If you are concerned about an immediate risk of harm - either to yourself or someone else - phone 999. If it is not an emergency but you require urgent advice from the police, call 101. Visit your local Accident & Emergency department if necessary.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

 

If you have a query about an upcoming appointment, please contact the service that you’re under directly to confirm, rearrange or cancel your booking. You can find contact details for our Services by Location here.

If you have a query about accessing services, you can find referral details on each of our Service pages here. In the first instance you should visit your GP, who may refer you to one of our teams. Some services accept self-referral, or a referral from a friend or relative. 

You may be offered a primary care service, for example a health centre or clinic for counselling or treatment for an addiction. If you suffer from a more serious or long-term mental health problem, your GP will refer you to a secondary care service (Community Mental Health Teams).

Community Mental Health Teams are the main point of referral into more specialist services and they will assess your condition and offer support as well as treatment options. Depending on the type of service, treatment can be accessed through inpatient wards, home treatment teams, Community Mental Health Teams, Accident and Emergency at the local hospital via the liaison service, crisis team, drop-in centres and day centres.

If you think something isn't quite right, it's often worth discussing your issue with a relevant member of staff or their manager. For example, ward managers will usually be able to deal with problems in our services more quickly than our helplines. However, we appreciate this may not be the best option for you every time.
 

Raise a concern or seek advice

If you have a concern or you would like some advice, contact our Patient Advice and Liaison Service (PALS) Team. They can:

• Provide you with information about NHS services
• Help to resolve concerns and issues (for example, with a service)
• Refer you to the Complaints Team if this is the most suitable option
• Signpost you to specialist services, such as external advocacy groups

Call PALS Team: 0161 358 1687 (open Monday - Friday from 9am - 5pm, except on bank holidays)
Email PALS Team: pals@gmmh.nhs.uk
 

Make a complaint

If ward staff or our PALS Team have been unable to resolve an issue, you may wish to contact our Complaints Team. They can:

• Explain the complaints process
• Support you to make a complaint
• Update you about the progress of your complaint
• Protect your confidentiality
• Make sure your care and treatment will not be affected

Call Complaints Team: 0161 358 0600 (open Monday - Friday from 9am - 5pm, except on bank holidays)
Email Complaints Team: complaints@gmmh.nhs.uk

 

Find out more about more our PALS and Complaints teams

For information on what to do if you or someone you know is being harmed or neglected, please click here for guidance and key contact information.

You can make a request to GMMH for information under the Freedom of Information Act. Please note that some information held by the Trust is already available through other means, for example through the Trust Publication Scheme on this website. The Trust also publishes previous FOI requests on the disclosure log on this website. You should check if your query has previously been answered as the requested information may already be available by looking through the publication scheme, disclosure log or using the search function in the top right hand corner to search for key words.

If you cannot find the information you require and wish to make a request under the FOI Act, please download and complete the  FOI application form and guidance and email it to foi@gmmh.nhs.uk. A response will be sent to you within 20 working days. 

Alternatively you can post the form to:

Information Governance Department
Freedom of Information Team
Bury New Road
Prestwich
Manchester
M25 3BL

Find more information about Freedom of Information here

A subject access request (SAR) is a written request by or on behalf of an individual asking for their personal information which he or she is entitled to ask for under section 7 of the Data Protection Act 2018 (DPA).

Formal requests for copies of medical records can be requested via your health professional, which will be shared with the local SAR Coordinator, or can be sent through to sar@gmmh.nhs.uk. You also contact the team via telephone by calling 0161 357 1212.

Once a SAR has been received, the Trust will respond within one calendar month.

If you are a journalist with a media enquiry, please get in touch with the Trust's Communications Team on 0161 938 5035 or email  communications@gmmh.nhs.uk. Or visit our Media Centre.

The office is open between 9am and 5pm, Monday to Friday (except Bank Holidays).

Out of hours contact: 0161 773 9121 operates at evenings and weekends. This is for urgent media queries only.

 

Please complete the online enquiry form to contact the Trust. A member of GMMH staff  will receive your enquiry and aim to get back to you as soon as possible. Please note that website enquiries are monitored Monday-Friday, 9am-5pm.