Service Users and Carers

The Trust is committed to providing the best possible service for our patients, their friends, relatives and carers. By seeking their opinions, we can better understand the needs of this diverse group of people and tailor our services specifically to them.

Therefore we aim to involve our service users in all aspects of the Trust’s operation and development from the Trust Board to individual teams and projects. Service users and carers can register their interest in a variety of activities, from helping to interview staff, taking part in mental health research, carrying-out Patient Environment Action Team (PEAT) inspections with clinical staff to ensure basic standards of cleanliness and upkeep are being met and joining unique service user groups. Find out more by visiting the C.A.R.E. Hub page. speech marks

There’s also the opportunity for people with mental health and substance misuse problems, their families and carers as well as health care professionals to get involved with delivering and attending free courses that are run at our Recovery Academy. Take a look at the Recovery Academy’s prospectus by visiting the Recovery Academy page.

If you want to find out about the interesting and rewarding voluntary work available, please visit the Volunteering page.

Additionally we provide our users with the information that they need to make informed choices about their own care and decisions about the way services are run.

We provide pharmacy information on an external website named Choice and Medication. The website is aimed at helping you make a decision about a treatment, mainly medication. On the site you can search for information about individual medications including their side effects. You can also find out more information on specific conditions and the treatments available for them.

Get involved: Transformation Working Groups

In January 2017, following a robust procurement process, the statutory mental health and social care services across the city of Manchester became part of Greater  Manchester Mental Health (GMMH) NHS Foundation Trust (formerly known as GMW).

Manchester services now form part of a large specialist mental health trust which also provides inpatient and community services across Bolton Salford and Trafford, as well as a range of specialist services serving wider populations.

GMMH embarked on an ambitious two-year programme of clinical service transformation to improve the mental health outcomes for people receiving our services and to support the wider mental wellbeing of Manchester citizens.

Service users and carers are central to the transformation programme and are encouraged to get involved with the process. Click HERE for more information.

CQC feedback meetings for service users and carers

CQC feedback meetings for service users and carers

Would you like to share your experiences of receiving care and support from GMMH with the Care Quality Commission (CQC)?

We are looking for twenty service users and twenty carers to talk openly about the care and support they have received at GMMH with the CQC.  The CQC monitor, inspect and regulate health and social care services in England and as part of this work it is essential that they hear people’s experiences first hand.

We are looking for expressions of interest from service users and carers with recent experience (i.e. within last 6 months) of using our services. This includes inpatient services, community services and substance misuse services.

We cannot pay you for your time as this would be classed as a Conflict of Interest.  However, we will supply refreshments and reimburse your travel expenses with a valid public transport receipt, or at a rate of 56p per mile if you use your own vehicle.

You can find out more about the CQC and their work by visiting

The meetings will take place as follows:

  • 12th October, 2pm – 4pm on the Prestwich Site for service users.
  • 13th October, 2pm – 4pm on the Prestwich Site for carers.


The closing date for expressions of interest is 5pm on Thursday 5 October 2017.

Tel: 0161 358 1654 or email: to express your interest and to find out more information

We look forward to hearing from you.

Download poster HERE

Manchester Service User and Carer Forum

Service User and Carer Forum

Our regular Service User and Carer Forum meeting is an opportunity for the people who use our services and their carers to come along and share their opinions on the future of the Trust. It is also chance for them to hear about important projects directly from senior managers and give their opinions on how they will affect service users and carers. The meeting is open to anyone with an interest in mental health in the city and is also attended by representatives of groups with an interest in mental health and wellbeing in Manchester.

Meetings are chaired by the Head of Patient Experience for Manchester and held on the fourth Monday of the month.

Dates and minutes for 2017 meetings:
Date and time Venue Minutes
23 January 2017. 2pm - 4pm Boardroom,
Chorlton House
 27 February 2017. 2pm - 4pm Boardroom,
Chorlton House
27 March 2017. 2pm - 4pm Boardroom,
Chorlton House
24 April 2017. 2pm - 4pm Boardroom,
Chorlton House
22 May 2017. 2pm - 4pm Boardroom,
Chorlton House
26 June 2017. 2pm - 4pm Boardroom,
Chorlton House
24 July 2017. 2pm - 4pm Boardroom,
Chorlton House
21 August 2017. 2pm - 4pm Boardroom,
Chorlton House
25 September 2017. 2pm - 4pm Boardroom,
Chorlton House
23 October 2017. 2pm - 4pm Boardroom,
Chorlton House
27 November 2017. 2pm - 4pm Boardroom,
Chorlton House
18 December 2017. 2pm - 4pm Boardroom,
Chorlton House
Minutes from 2016:
Month Minutes

January 2016


February 2016  
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December 2016