Raising a concern or a complaint

We are always trying to improve our services, which is why we believe it’s important to listen to your views.

By telling us about your experiences of the care we provide – positive and negative – we can change things for the better. If you would like to make a complaint, share a concern, or give us a compliment, we’re here to support you.
 

Valuing and respecting your views

You have the right to raise any complaints, concerns or comments you may have about our services. In return, we will take your views seriously, investigate issues you raise, and give you a timely, full reply.

We understand that sharing your views can feel like a difficult or stressful thing to do, which is why we have dedicated teams to help you.

Service users are welcome to ask others to share their views for them if they don’t feel able to do so themselves. However, please be assured that you will not be treated differently if you reach out to us.
 

How we can help

If you think something isn't quite right, it's often worth discussing your issue with a relevant member of staff or their manager. For example, ward managers will usually be able to deal with problems in our services more quickly than our helplines. However, we appreciate this may not be the best option for you every time.

You can contact one of our dedicated teams for support:

• If you have a concern, or you would like some advice, contact our Patient Advice and Liaison Service (PALS) Team
• If you would like to make a complaint, contact our Complaints Team. 

To register a complaint or concern, please fill in the below form:

Register your concern or complaint below

Note: Questions marked by * are mandatory

*This is a mandatory field. Name:

*This is a mandatory field. Address:

*This is a mandatory field. Contact number:

*This is a mandatory field. Email

*This is a mandatory field. Service and location you wish to complain about:

	Yes	No
*This is a mandatory field. Do you have a concern you would like us to resolve?
*This is a mandatory field. Do you wish to make a complaint about something that has happened?

*This is a mandatory field. Summary of complaint:

*This is a mandatory field. What outcome are you seeking from the complaint:

*This is a mandatory field. Do you have any communication needs the PALS or Complaints teams need to know about? e.g. you require an interpreter, you use sign language, you require easy read documents